A
Accessorial Services:
Services, other than line haul transportation and that
are charged in addition to transportation charge. These
include packing, unpacking, an extra pickup, a long carry,
an elevator carry, etc.
Additional Transportation Charge
(ATC):
It is a regionally adjusted charge that compensates the
carrier for services performed in areas where the labour
rates are higher than the national average or where the
additional costs are incurred due to traffic congestion
Agent:
A Packing company that is authorized to act on their behalf
for custom clearance or some other work.
Advanced Charges:
These are charges payed by the mover for the services
that are performed by a third party, like a professional,
craftsman etc, at the request of the client. The mover
pays for these services and adds the charges to your bill
of lading charges.
Appliance Service by Third Party:
An accessorial service, it is the preparation of major
electrical appliances to make them safe for shipment.
Access:
Space at and around the property for removal of vehicles,
and whether lifts are available for apartments. This is
assessed by the consultant to ascertain any difficulties
the vehicle may encounter.
Air Ride Suspension:
A feature on a removal vehicle, to aid smoother transit.
B
Bill of Lading:
This is contract with the carrier and receipt for goods.
Customers' signatures acknowledges that their goods have
been loaded on the moving van and "released to the
carrier".
Blanket Wrapping:
A method of packing furniture to prevent damage in transit
Bonded Warehouse:
A warehouse that meets with local customs specifications
and allows the storage of items that have not yet gained
customs cleared status.
C
Carrier:
The mover transporting the household goods.
Certified Scale:
Any scale designated for weighing motor vehicles and certified
by an authorized scale inspection and licensing authority.
Claim:
Shipper's statement of loss or damage to any of his or
her household goods while they were in the care of the
carrier or its agent.
C.O.D. (Cash on Delivery):
Shipments where customer pays moving charges at the time
of delivery only.
Consignee:
The person to whom the shipment is to be delivered.
Consignor:
The person from whom the shipment is picked up from.
Chargeable Weight:
The weight used by an airline to determine the air freight
charge.
Container Storage:
Large wooden containers, in which the belongings are loaded,
sealed and then the container is stacked away
Containerized Vehicle:
Specialist removal vehicle which is designed to carry
storage container so that belongings can therefore be
loaded or unloaded at the residence.
Corporate Account:
When the employer is responsible for the removal charges
Crate:
A wooden crate made specifically to carry a high value
/ delicate item e.g., Large Mirror or a wooden case made
specifically to fit several items in for long distance
or international moves.
Customs Clearance:
Regulations and procedures covering the entry of goods
into accounts
D
Declared Valuation:
The shipper's indication of the value declared for the
possessions being shipped, thereby establishing the carrier's
maximum liability for loss or damage to the shipment.
Destination Agent:
The agent designated in the destination area to be available
to assist or provide information regarding the shipment.
Dedicated truck / container:
A truck or container carrying one client's belongings
exclusively, with move dates specified by him and agreed
by the mover.
E
Estimate:
A professional assessment as to the space requirements,
weight of goods and cost of the move determined by the
physical visual inspection of a shipment by a representative
of the carrier.
Estimate, Binding:
This is an agreement made in advance with the mover. It
guarantees the total cost of the move based, upon the
quantities and services shown on the estimate.
Estimate, Non-Binding:
This is what the mover believes the cost will be, based
upon the estimated weight of the shipment and the accessorial
services requested. A non-binding estimate is not binding
on the mover. The final charges will be based upon the
actual weight of shipment, the services provided, and
the tariff provisions in effect.
Expedited Service:
This is an agreement with the mover to perform transportation
by a set date in exchange for charges based on a higher
minimum weight.
Excess:
The amount that will be deducted from any insurance settlement,
may be a per item excess or per total claim.
Exclusions:
Items or cause of damage specifically excluded from the
policy. For example money, jewellery, mechanical derangement,
check the insurance information provided by your mover.
F
Flight Charge (Stair Carry):
An extra charge for carrying items such as pianos to a higher
or lower floor.
Full Replacement Value Protection:
A valuation program, which does not incorporate depreciation
as a factor in settling, claims for loss or damage.
Ferry Vehicle:
A small vehicle used when access at residence is restricted,
the ferry vehicle goes between the house and large removal
truck with your possessions
Foam Moulding:
Foam moulded to the shape of specific items, usually very
high value and delicate items.
Full Cover:
A detailed insurance cover that usually includes loss,
theft, fire and breakage, (breakage maybe restricted to
items packed by your professional mover).
G
Groupage:
When belongings of a client use only a part of the space
in the container, the costs are shared and this method
of transport usually results in a saving although transit
times are usually longer.
Guaranteed Pickup and Delivery
Service:
An additional level of service featuring guaranteed dates
of service. The mover provides reimbursement to you for
delays. This premium service is often subject to minimum
weight requirements.
H
Home Packing:
An option when the client chooses to carry out his own packing.
High Value Article:
These are items included in a shipment valued at more
than $100 per pound ($220 per kilogram).
I
Inventory:
The list itemizing the goods (and their condition) that
have been released to the carrier.
Indemnity Cover:
The value of items allowing for depreciation and ware,
the second-hand value.
Inland Move:
Move within same country, state, county
L
Line Haul Charges:
The charges for the vehicle transportation portion of
the entire move. These charges, if separately stated,
apply in addition to the accessorial charges.
Long Carry:
A charge for carrying articles excessive distances between
the movers vehicle and client's residence. Charges for
these services may be in addition to the line haul charges.
Lump sum:
A rate given based on the information supplied by the
client to the mover, this is the price charged as long
as the information supplied is accurate.
L.T.S.:
Long Term Storage.
M
Mover:
A motor carrier engaged in the transportation of household
goods and its household goods agents.
Maid Service:
Staff to put items into cupboards such as clothing, bedding,
kitchen equipment.
Materials:
Various items with which belongings are packed for safe
transit e.g., cartons, crates, bubble wrap and removal
blankets.
N
National Move:
Move within same country, usually long distance.
O
Order for Service:
The document authorizing the carrier to transport the household
goods.
Order For Service Number:
The number used to identify shipment. It appears in the
upper right corner of the Bill of Lading and on the Order
for Service.
Origin Agent:
The agent designated in the origin area to be available
for preliminary readying of the shipment before movement
(such as packing cartons), or to provide information regarding
the move.
Order (Bill of Lading) Number:
The number used to identify and track the shipment.
P
PBO (Packed by Owner):
Articles packed into cartons or crates by the shipper, not
the carrier.
Peak Season Rates:
Higher line haul charges applicable during the summer
months.
Pickup and Delivery Charges:
Separate transportation charges applicable for transporting
shipment between the storage-in-transit warehouse and
residence.
Part Load:
The belongings of an individual that take up part of the
space on a truck or in a container, the cost is therefore
shared and usually results in a saving, suitable for small
moves.
Pantechnican:
Specialist removal vehicle
Pre-Delivery of Cartons:
Cartons delivered to home by the mover in advance of the
pick-up date for owner packing.
Pre-Packing:
Packing staff and materials arrive before the actual move
date to pack and prepare belongings for moving.
Private Move:
The person who is moving is responsible for paying the
move charges
Professional packing:
Packing staff and materials supplied by the mover to carry
out packing of client's belongings.
Protective Pads:
Method of packing furniture to prevent damage in transit.
R
Reasonable Dispatch:
The performance of transportation on the dates, or during
the period of time, agreed upon by client and mover and
shown on the Order for Service/Bill of Lading.
Replacement:
Insurance that provides replacement of the item damaged
beyond economical repair or lost.
S
Shipper:
The person (customer) whose goods are being moved.
Storage In Transit (S.I.T.):
Temporary storage of household goods in the warehouse
of the carrier's agent, pending further transportation.
Survey
The booking or origin agent examines (i.e.: surveys, or
visually inspects) the shipper's goods to develop a cost
estimate.
Shuttle Service:
The use of a smaller vehicle to provide service to residences
not accessible to the movers normal line haul vehicles.
Storage In Transit (SIT):
The temporary warehouse storage of shipment pending further
transportation, with or without notification to you. If
the client cannot accept delivery on the agreed-upon date
or within the agreed upon time period, the mover may place
the shipment into SIT without notifying the client
Special Load:
A truck or container carrying a client's belongings exclusively,
with move dates specified byhim and agreed by the mover.
Storage Extension Insurance:
The extension of an original removal insurance policy
to cover a period of storage, for more information see
Insurance Section.
Storage Modules:
Large wooden container, belongings are loaded into them,
sealed and then the container is stacked away
Storage Vaults:
Large wooden container, belongings are loaded into them,
sealed and then the container is stacked away
Sub-Contractor:
A company appointed by mover to carry out packing, loading,
collection or delivery services on your movers behalf.
T
Tariff:
An issuance (in whole or part) containing rates, rules,
regulations, classifications, or other provisions. The
Surface Transportation Board requires that a tariff contain
three specific items. First, an accurate description of
the services the mover offers to the public. Second, the
specific applicable rates (or the basis for calculating
the specific applicable rates) and service terms for services
offered to the public.
Third Party Services:
Some movers offer to arrange / co-ordinate additional
professional services e.g. Plumbers, House Cleaners, Waterbed
dismantling/assembling, carpenters, maid service.
Total Loss:
Insurance for belongings on the restricted basis of total
loss only, this is very limited cover and the details
should be checked carefully
Transit Insurance:
Insurance for belongings whilst they are in transit, the
cover provided maybe Indemnity or New for Old/Replacement
U
Unpacking:
The removal of goods from containers (boxes) and crates,
and the disposal of such containers and packing materials.
Under Insured:
When the declared value of an item is less than the cost
of replacement, insurance compensation is restricted to
the value declared as a maximum level of compensation
V
Valuation:
Shipper's declaration of the value declared for the possessions
being shipped, thereby establishing the carrier's maximum
liability for loss or damage to the shipment. If no value
is declared, the liability is then controlled by the tariff
under which the shipment was moved.
Van:
Movers call all types and kinds of trucks used for moving
"vans". A van can be as small as a small Maruti
van or as large as an 34 foot long truck
Van Line:
A group of independent moving companies who co-operate
together to provide moving services throughout a specified
country
W
Warehouse Handling:
A charge may be applicable each time SIT service is provided.
Charges for these services may be in addition to the line
haul charges. This charge compensates the mover for the
physical placement and removal of items within the warehouse.
